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These innovations are creating new options for consumers and driving changes in the way monitoring services and first responders react to emergencies. ”Steve Schmit, engineering manager – alarm certificate services with UL’s Building and Life Safety Technologies division, Northbrook, Ill. , also notes this trend. “We are seeing the industry approach the market with services. Technology is such that users can interact with the security system in
ways that weren’t possible before, which opens up all kinds of opportunities. We see folks not only introducing new security type services such as video, but that same pipeline enables your security system to help out with things like personal
emergency response and home automation sorts of things.
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Vivint Smart Home, for example,
offers a consumer financing option that gives customers the
ability to customize a state of the art smart home security package for little to no upfront cost. Learn more about consumer financing here. Some of the lower quality home security systems come with only basic door and window sensors that customers can easily install themselves. More high end equipment packages—like the ones Vivint Smart Home provides—come with a touch screen control panel and the option to add outdoor home security cameras, all of which require professional installation. Professional installation services may cost up to $250, although special offers that waive installation fees are common. Learn more about professional installation services here. The home security market offers many plug and play equipment packages that center around an audible alarm to deter intruders who trigger a door or window sensor. They do not offer professional monitoring, so there’s no monthly service contract involved. Monitored home security systems cost between $20 and $60 per month. Although criminology research suggests most intruders flee at the first sound of an alarm, complete home security offers more than just crime prevention. Protection from natural disasters, home appliance malfunctions, and medical emergencies should also be considered.
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Whether it is a DIY with 100 percent self monitoring, or some subset of
events the customer self monitors, this will impact the next evolution of monitoring. In addition, the way the monitoring centers communicate with the consumer is evolving … to be more responsive to consumers, communicating with them via the venues they prefer — this relates to alarm response, service requests, billing payment options, and even sales. ”Staying current is top of mind for most manufacturers, but with so much outside of the industry competition, it is even more critical for residential security manufacturers and their dealers. “That is what guides our product development
going forward,” NAPCO's Jorge Hevia says. “We want to leverage those ecosystems that exist out there with the Internet and smartphones and everything that is already in place and still come out with products that keep our professional installers relevant. We have seen a lot in 2016 with DIY and other direct to consumer models. What we are going to concentrate on is enhancing professional security or connected home experience. ”From voice to video, the “it” technology of the moment has a positive effect on dealers, says Greg Blackett, of Tyco Security Products. “A lot of these products drive interest in security. There is an opportunity there in the form of reaching a customer that hasn’t had security before by delivering new products. Maybe they will start with a point product but then possibly migrate to a more secure, professional solution.
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